This story reminded me of a precious insight I learned from Will Smith.
It was about distinguishing “fault” from “responsibility", which I consider vital when it comes to situation such as making an apology.
In short, whenever we think that someone caused an unfortunate event, we tend to wish that they would take responsibility for it. In reality, this is far from being always the case.
Nevertheless, it should not keep us from the willingness to make a move. My point is: even when it is not entirely our fault, we should probably think less about finding the culprit and take the apology leap of faith instead.